error opening STP file

Discuss and ask questions about ABViewer.

Moderators: admin, support, SDS

error opening STP file

Postby FredIEQ » 10 Feb 2015, 15:27

I received the following error while trying to open an STP file:

ABViewer 10.0.1.8 has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

The form contains two buttons: "Debug" and "Close Program". When I press the debug button I get a window which is titled "Visual Studio Just-In-Time Debugger". The form message is "An unhandled wind32 exception occurred in ABViewer.exe [7548]."

I received the STP file from one of our suppliers. The file size is 363,384 KB. I am able to open smaller files from the supplier. I suspect the file is too large.

Do you have any suggestions?

Other than this (understandable) problem, ABViewer is very good.

Thanks for your help.
FredIEQ
 
Posts: 2
Joined: 10 Feb 2015, 15:14

Re: error opening STP file

Postby support » 10 Feb 2015, 17:39

Hello,

Could you send this STEP file to the Technical Support E-mail for testing, if possible?


Mikhail
Technical Support E-mail: support@cadsofttools.com
Chat support on Skype: cadsofttools.support
support
 
Posts: 2673
Joined: 30 Mar 2005, 08:36

Re: error opening STP file

Postby FredIEQ » 11 Feb 2015, 16:41

I am not able to send the file because its size exceeds what our email system can handle and besides that, the file contains proprietary information.

Does ABViewer have a file size limitation when opening STP files?
FredIEQ
 
Posts: 2
Joined: 10 Feb 2015, 15:14

Re: error opening STP file

Postby support » 11 Feb 2015, 17:14

Hello,

ABViewer doesn't have a file size limitation for STEP format. For example, I was able to open a file with the size 8175 KB.

By the way, the latest build available to download from a website is 10.0.1.12. You may try if this version works correctly with your .stp file.


Mikhail
Technical Support E-mail: support@cadsofttools.com
Chat support on Skype: cadsofttools.support
support
 
Posts: 2673
Joined: 30 Mar 2005, 08:36


Return to ABViewer

Who is online

Users browsing this forum: Google [Bot] and 1 guest

cron